Your data, in plain language.

Last updated: 4 July 2026

BackTrack is a tool for tracking back pain. It handles health information, which is sensitive, and we treat it that way. This page explains what we collect, why, and what you can do about it, without the legalese.

Who we are

BackTrack is operated by its founder and can be reached at hello@mybacktrack.app. For anything about your data, email us there.

What we collect

Right now (this website): if you join the early-access list, we store the email address you give us. That's it. No tracking pixels, no advertising cookies.

In the app (once it's available): the information you choose to log: your daily check-ins, pain levels, movement tests, medication, activity and notes, plus the basic account details needed to sign you in. This is your health record, and it's yours.

Why we use it

• To email you when early access opens (and nothing else, unless you ask).
• To run the app: to show you your own history, trends, and the summary you can share with your clinician.
• To keep the service secure and working.

Under GDPR terms, our legal basis is your consent for the early-access list, and performing our agreement with you to provide the app. Health data is "special category" data and gets the extra care that requires.

Where it's stored

Data is stored on Cloudflare's infrastructure and encrypted in transit (the site and app are HTTPS-only). We keep to the minimum we need and don't store data we don't use.

What we never do

• We don't sell your data, ever.
• We don't use it for advertising or share it with advertisers.
• We only use trusted infrastructure providers (like Cloudflare) that process data on our behalf under agreement.

When the app lets you share a summary with a clinician, you choose to do that. It's never automatic.

A note on younger users

BackTrack is often used for a child or teenager, managed by a parent or caregiver. Where that's the case, the account is set up and controlled by the responsible adult, and the same care applies to that health data. If you believe a young person's data is held here and shouldn't be, email us and we'll remove it.

How long we keep it

Early-access emails are kept until we launch and reach out. Ask us to remove yours any time and we will. App data is kept while your account is active; delete your account and we delete your data.

Your rights

You can ask to see the data we hold about you, correct it, export it, or have it deleted. Email hello@mybacktrack.app and we'll sort it out. If you're in the UK/EU you also have the right to complain to your data protection authority.

Changes

If this policy changes materially, we'll update the date above and, where appropriate, let you know.

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